Frequently Asked Questions

The FAQ gathers the answers to all the questions you may have about Adventure Rooms Provence. Do not hesitate to contact us if you do not find what you are looking for here.

Questions about the activity and its location

What is specifically Adventure Provence Rooms?

Adventure Rooms is a physical place dedicated to accommodate groups of players wishing to take up an unusual challenge: in a mysterious room, you must escape in less than 60 minutes flat. An unusual experience to live with your relatives!
As we talk about live escape game, we mean real-life escape game. The basic concept is that your team must solve different riddles to break free from a closed room 60 minutes before the countdown runs out. For this you need to be creative, logic, and develop a team spirit. Adventure Rooms Provence offers a fun activity to discover in Toulon.
Only 33% of the teams who participated managed to actually escape. But all find the concept fun and the experience unusual!

Where can I see customers' notices on your activity?

Adventure Rooms Provence offers you an unusual activity in Toulon. You can easily find notices on social networks such as Facebook or Trip Advisor.

Where exactly can I find Adventure Rooms Provence in Toulon?

We are located at 42 bis rue Victor Clappier 83000 Toulon. You have all the necessary information on our contact page. 

Where can I park easily?

You can easily park near our place. You can find all the necessary information on our contact page. But you may note that our place is a 5 minutes walk from the main parking spaces of Toulon (parking Liberté / parking Place d'Armes / parking des Lices).

When do I have to arrive for my meeting?

You shall come 5 or 10 minutes before the actual meeting time. Considering the fact that other players may be still playing if you come too early, we may not be able to welcome you before.
On the other hand, don't be late! So that the following groups would not have to wait, we shall reduce your playing time if you come more than 15 minutes late.

Your reservation will be cancelled without refund if you do not show up after 30 minutes.

What should I do when I arrive at the door?

Normally, we expect that you knock at our door. A person will then welcome you and will have you come in. 

Questions about booking a gaming session

Can I come spontaneously?

Unfortunately not, reservations are required. We only accept groups booked in advance via our website. If you have a voucher that was offered to you, you can contact us beforehand by email via the contact page.

How can I make a reservation?

Simply go to the dedicated booking page. It is mandatory you book from the website if you want to come and play.

How to check the remaining free time periods?

You can consult in real time our reservation timetable from our website. All periods available are displayed and appear as clickable zones to be reserved.

How much does it cost?

The price of a ticket is €16 per person depending on the size of the team and the schedule chosen. Visit our price page for more information.

How do i pay?

All reservations require the payment of a part of the total amount by Visa debit card, credit card. Within the place, you can pay in cash or by credit card. Cheques are not accepted.

The number of participants has changed / I'm not sure about the number of players?

This is not a problem so long as the number of participants remains consistent with the kind of reservation you chose (clasic formula for a team of 2 to 6 people or a competition mode for groups of 8 or more).
However, we recommend booking according to the minimum number of players that you are sure are playing.

  • On a classic formula: for example for a reservation of 4 to 6 people, you may book for a group of 4 people. It will be easier on physical site to add 1 or 2 people.
  • On a duel formula: you shall book the lowest even numbers. For instance, a 5 against 4 becomes a 4 against 4

Thank you to note that the price will be corrected according to the actual number of participants at the time of your arrival.

What do i do if I have a problem as i book online?

4 situations are possible:

  • If you received an email canceling the reservation, or if you got accidentally out of the payment process while booking, you will receive a "Reservation canceled" e-mail giving instructions to follow in order to correct the situation.
  • If your payment has not been made: you may wait 15 minutes until the time period (on the timetable) is available again (it is automatic if it has not been purchased). You can then redo your reservation.
  • If you have already made payment? You may contact us via the contact page dedicated .
  • If you have encountered a problem preventing you from booking, thank you to contact us via the contact page dedicated.

Can I cancel or reschedule a reservation?

Unfortunately not. The Adventure Rooms sessions are events that require advance preparation. Our rooms are specially prepared for your team. Once your booking has been confirmed, no refund, cancellation or postponement is possible.

Will I receive a refund if I'm late or not coming?

Adventure Provence Rooms is an entertainment concept, just like a show, a movie or a play. We do not refund groups who cancel or exceed the 30 minutes delay above the scheduled time.

I want to come with my colleagues. Is it possible ?

Of course it is ! You may check this page which is dedicated. 

General questions related to how to play the game

How long is the game?

With the classic booking (2-6 people), you have 60 minutes to escape. After a short presentation of about 10 minutes long, the 60 minutes session game is launched. After that we'll have some time to chat, take a group photo and greet each other goodbye. In short, about 90 minutes are necessary from the moment you arrive on site.
The duel format consists of two game turns of 30 minutes each, in which two teams are competing simultaneously. You must also count a break of about 10 minutes, a briefing and a debriefing of about 10 minutes each. Usually, the duel format is completed in two hours.

What is the difference between your rooms / Which scenario shall I do first?

Each room is independent and proposes a different scenario. There is no particular order, choose the scenario that inspires you!
Each room has its own script but are close in the difficulty rate (less than 33% of the groups managed to get out!). Each room has its own reservation timetable on the web site.

What are some tips to successfully Adventure Rooms?

We give you some valuable advice before the game but know that the groups have managed the challenge are those that have the best appeal to their sense of logic, imagination and teamwork.

Are we really locked / Will you forget us to wither?

By definition the concept of Live Escape Game means that you are "locked". However, you shall find a key to the front door place inside a medical kit, so that anyone could go out during the game. Naturally it will stop and cancel the current session.

What is the maximum number of participants?

Classically, we can accommodate a minimum of 2 persons to a maximum of 6 players per team per room.
If you are a group of more than 6 people (12 people), we suggest you book a duel in competition.
If you are more than 12 people, we suggest to book two slots to distribute on the two slots. We will propose early in the session a competition format tailored to your group (the team that will escape as quickly). Thank you contact us via the contact page so we offered you a suitable formula.

Puis-je jouer seul ?

Unfortunately not. Adventure Rooms Provence is designed as a team playing game. Playing alone reduces the experience and gets the challenge impossibile to undertake.
However, we believe that this concept of entertainment is also a great way to meet other people. So we organize some evening sessions for solo players where we can make you meet each other. If you wish to participate to such meetings, please sign up on our mailing list.

Can I play as a couple?

Of course! Sharing this kind of experience with your life-partner will certainly be a memorable moment. However we do not take any responsability for the possible argument which could break if you fail miserably. :)

Will I play with strangers?

No, you won't. Booking a session means a private access to the room. The challenge only concerns you and your teammates.

How does the competition format?

In the duel format, two teams of 4 to 6 people play against each other simultaneously.
Our tournaments can be played up to a maximum of 2 teams of 6 players. 2 teams play at a time and turn over after 2 game turns.
The first team starts its session at another location in the game than the second team. Each team plays for 30 minutes to see how far they can go in the scenario. After a pause, roles are exchanged. This process goes on until all teams have played two rounds.

Will you help us if we are unable to progress?

You could always try to bribe us but as of today no one ever needed our help! However you may note that we do follow your progress inside the room and that we are here to let you have a delightful moment. You may receive some kind of assistance of some sort...

Are we filmed and recorded?

To ensure that the game goes as smoothly as possible, surveillance cameras are installed to monitor and help you if needed. We do not record any picture!

Specific questions related to the game

What is the minimum age to play?

This activity is really suitable for all.
The minimum age to participate in Adventure Rooms Provence is 9 years old accompanied by an adult or 14 years old ( not accompanied). This age limit is due to the complexity of the game.

Could the game be played by pregnant women or people on crutches?

Yes, the game does not require physical efforts: we are not in Fort-Boyard.
You will get to walk slowly, stand or bend forward and search around. Moreover you can rely on your teammates to solve the riddles. Finally, there is no frightening activity in the game.

On the chosen day, should I bring something with me?

On the chosen day, don't forget to come with your teammates, that's the only important thing. Nothing else is required to enjoy the Adventure Rooms experience!

Should we go with a specific outfit?

The game does not require physical efforts. You will get to walk slowly, stand or bend forward and search around. You can come with a casual outfit.

What is the language spoken in the game?

It seems to be French or English. We can also propose a version in Provençal, "oh fan de chichoune"!

Do I have to have a particular knowledge to succeed?

A master's degree in nuclear physics and a Phd in quantum mechanics could help you ... to tell great stories inside the room but nothing else!
The game is actually made for everyone! You only need to use your logic, intuition, imagination and team spirit!

Can I take pictures inside the place?

For obvious reasons of confidentiality, the photos are only allowed in the reception room.
You will be prompted to put your cell phone and other electronic devices (iPods, iPads, digital cameras, etc.) in a trunk before the start of the game.

About prohibited behaviours

It is strictly forbidden to reveal any clues outside the game to others or on the Internet. The breach of this confidentiality rule may result in severe legal sanctions.
Furthermore, the advice given at the beginning of the game session during the briefing must be respected. Any breach of these rules leads to the end of the game without any form of refund.

Is it possible to customize the sessions?

Basically not. However, we can make an exception if you want to celebrate a special occasion with your group. For instance, we can hide gift in the room for a birthday, or a wedding ring (this is actually a wild idea!). Let us know and leave us a message as you book online.

Additional Questions

What kinds of events can be held in Rooms Adventure Provence?

We organize birthday parties, friendly or family tournaments, professional team building sessions.

Do you have a hall or a meeting room?

We have a reception room where you will be received and briefed. This room is for your comfort before the start of the game.
If necessary, we also have a meeting room available to organize a work meeting upstream or downstream of your seminary session using the room  of a nextdoor partner of ours.

Do you have a restroom inside the place?

Of course, we do have a restroom to make sure you can enjoy your game with your friends with comfort and serenity. 60 minutes can be very long to you or others if you cannot hold back. :)

Can I bring food / animals?

Drinks, food or animals are not accepted in our place. Beware: the first two can be adopted for good by the team of Adventure Rooms Provence!

Can I come with my children ... that you will watch while i play?

Of course! We are also part-time nannies between two game sessions...
Joking aside and more seriously, if you want to enjoy a real good time, come without your children! You'd be stressed out to leave them to us for an hour! :)

Off topic questions

Mmmm ... Are we going to be roughed up inside your rooms?

Uh... not at all. Adventure Rooms Provence offers a concept that's to enjoy yourself. The rooms contain no element of horror or dangerous activities and do not ask for physical efforts. You're in the room on your own, facing an intellectual challenge. Then you can do as you like but you have 60 minutes to get out! :) If you are looking for a place where you can get tied up and abused, you've got unfortunately the wrong address.

I'm a fan of my chain saw and wanted to know if I could use it to get out?

No, thank you. Leave your tools at home and just bring your brain and your bright mood! :)